The key is to route good reviews (4 or 5 stars) directly to the app store and send negative reviews to our support team for private resolution. The first way to ensure this is by making it easy for people to contact you for support . Make sure you have a dedicated support or contact section within your app. If you have contact information, include it in the App Store description itself and on your website (hint: you need to). Also, don't forget to reply to messages quickly. Otherwise, big time will occur. A more sophisticated way to handle this is to encourage the user to comment within the app and route to the desired destination based on the response. Don't do this with annoying popups.
Also, don't submit directly whatsapp database to the app store. Instead, adopt an integrated approach like Circa did . Include questions in the normal flow of your app and follow three simple rules: Do not disturb someone's experience or annoy the user . Do not ask for app ratings after the app crashes . It's ridiculous. Delay asking for evaluation until there is a high chance of constructive feedback or positive evaluation (using multi-step requests). Their flow looks like this: Circa asks users to review the app This simple flow generated over 1,000 reviews, 90% of which were 5-star reviews. Setting this up is not difficult. If you don't want to create your own, you can use in-app feedback tools such as Apptentive . MORE: A Kick-Ass Guide to Increasing Customer Reviews for Your Online Store
FREE BONUS DOWNLOAD: Get our FREE marketing guide and learn the tactics that have actually made millions of dollars for our clients! Click here to download for free now! We've helped Fortune 500 companies, venture-backed startups, and companies like yours grow revenue faster . get a free consultation Localization Any marketer worthy of their salt knows that they should use segmentation in their efforts. The App Store cannot distinguish users by source or other demographic data, but it can display content in the store based on geographic location.